JOB FUNCTIONS:

• Describe the selection of food & beverage menu items to guests by offering interesting, and vivid descriptions of the each; communicate guest orders including any special needs or requests to the kitchen using the hotel’s point-of-sales system; coordinate food timings; check completed kitchen orders with the guest’s original order; transport items to the guest table in a timely manner to ensure proper food quality.
• Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests.
• Properly and accurately close guest checks; process cash and credit card payments; properly settle voided checks or complimentary meals.
• Breakdown, clean and set-up of tables.
• Conduct all opening procedures including setting up amenities, phones, cleaning/drying chairs.
• Assist pool attendants when needed.
• Provide information and assistance to hotel guests and residents as requested. Secure all amenities, chairs, cushions and cabinets at the end of the day.
• Work closely with Engineering with preventive maintenance procedures; report equipment malfunctions promptly and accurately.
• Assist in maintaining the pool deck area by cleaning up sinks, counters, floors, and other areas as necessary.
• Handle any guest inconvenience or complaint swiftly, with a smile and to the satisfaction of the guest, informing management of the situation and how you resolved it.
• Ensure safety procedures are followed and to notify Security of any accident or injury.
• Respond properly in any hotel emergency or safety situation.
• The ability to perform other tasks or projects as assigned by hotel management and staff.
• Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
• Work harmoniously and professionally with co-workers and supervisors.

Some Benefits Four Seasons Hotel Baltimore employees enjoy:

• Competitive Salary & Wages
• Excellent Training & Development
• Complimentary Dry Cleaning for Employee’s Uniforms
• Complimentary Employee Meals

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf

Job Type: Full-time

Pay: $10.23 per hour

Weekly day range:

• Every weekend
• Monday to Friday
• Weekends as needed

Work Location: In person